© Water Supply and Wastewater Management Programme
Phase I - Component 2
with financial support by
Component 2: Strengthening of Management and Operational Capacities of Selected Water
and Wastewater Companies (Qena)
Producing and distributing water of sufficient quality and quantity is at the core of what the Qena Company for
Water & Wastewater (QCWW) does. Collecting, treating and safely disposing of waste-water is also an important
role which is becoming more critical with greater regulations and restrictions coming into effect and an increase
in the population served by waste-water collection systems.
Water supply and wastewater companies in the Qena Governorate miss proper management and operation
processes, which makes it impossible to operate an effective system that delivers water supplies and removes
wastewater in a safe and effective manner.
Management and operation are improved in water supply and wastewater companies in the Qena Governorate.
The project team supports QCWW in building up the organizational structure and management procedures. It gives
advice with respect to setting up operational units on improving operation and plant maintenance as well as
improving financial management, debt collection systems and customer relations.
Fields of Activity
Impacts / Results achieved so far
The key to improvement of management competence in Qena is introduction of the new organisational chart. It
regulates responsibilities and describes clearly all the functions in the company. The staff makes constant
improvements in operations (improving work and maintenance routines and introducing energy-saving
methods), in the financial administration (budgeting and bookkeeping), in the commercial sector (collections and
customer service) and the management of the company training measures.
Operation and Maintenance (O&M)
TSM, Standard operating procedures, Operations and
maintenance procedures, Daily site logbooks, Operations data
recording and reporting, OHS, Plant commissioning, Organization
structure, Job and function descriptions, Plant optimization,
Chemical and electricity usage, Water treatment management,
Engineer and technician training.
Download O&M factsheet here
Download Electrical Energy Costs factsheet here
Laboratory management, Sampling, Laboratory budgeting,
Standard testing, Recording and reporting results, Chemist
recruitment and training, Test equipment maintenance.
Organizational review, Management by objectives, Staff
performance appraisal, Job description guides, Management
training and support, Training plan development, Operation of
training centre, Staffing requirements, Change management,
Download HRD factsheet here
Accrual accounting, Organization of financial departments and
re-training, Budgeting, Cost centers and coding, Asset
valuations and management, Profit/loss statements, Reporting,
Computerization of accounting recording, Monitoring and
reporting, Salary and payroll management.
Download Financial Management factsheet here
Customer awareness and public relations, Customer service
training, Training for PR department, PR event management,
Monitoring revenue and income/expenditure, Commercial
activities training (i.e. collections, meter reading and
administration), IT master plan.
Download Commercial Management factsheet here